FAQ
FAQ’S
When will my order ship?
Our goal is to process and ship your order as quickly as possible. Most free shipping orders ship within 2 business days of their receipt.
Has my order shipped?
Once your order ships, you will receive a ship notice via email in the evening on the day they ship with a tracking link near the bottom.
How long will it take for my order to arrive using free shipping?
Free no rush shipping delivery time is usually between 4 and 8 business days after they ship. (Weather delays or disasters may affect this time).
Do you offer international shipping?
We ship internationally to select countries, in the cart if your country is not shown as an option we do not ship to that country.
What is your policy on clearance items?
Clearance items end with .97 in the pricing and these items are first quality but are NOT returnable or exchangeable. There are no exceptions to this rule, if you are not sure about your size or if they are what you need, do not buy them.
How can I contact you?
You can use the chat link on the bottom right of the site, if it is after hours it will email us and we will reply back as soon as we get back in the office. You can call us at 888-406-0648 from 8am until 4pm Central time Mon-Fri, again if after hours leave us a message and we will get back to you the next business day. You can also email us at customerservice@dutybootshop.com.