Return/Exchange Policy
Returns:
You may request a return for most new, unworn items within 30 days of purchase for a refund. They must be in new condition, show no signs of outdoor wear, in the original box and hang tags still attached (if applicable). NOTE: CLEARANCE ITEM PURCHASES ARE FINAL (PRICE ENDING IN .97).
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If it not an error on our part return shipping is the responsibility of the customer. We do not refund our original shipping costs to send the item to you on returned orders, and we do not cover any shipping costs associated with your return unless an error was made on our part or there is a verifiable warranty issue.
If you need to return an item, please submit an RMA request from within your order details or through this link RMA REQUEST. We will reply within 1 business day in most cases.
EXCHANGES:
If you need to exchange an item (same model only) submit an RMA request from within your order details page or through this link RMA REQUEST. Upon the return of your item the requested replacement will be sent to you at no charge to you (one exchange only). Replacement items are usually shipped within 2-3 business day after their return if the replacement size is in stock, if it is not, you will be notified that it is backordered.
If you are in a hurry, submit an RMA for a return and place a new order for the item you require so we can get that to you as quickly as possible.
Warranty/Defect information:
If you believe a boot has a manufacturer's defect, please email Customer Service with as much detail and one photo of the boots side by side, one picture clearly showing the issue if it is visible and a picture of the tongue label of the boots so we can make arrangements for a warranty return or exchange. We deal with these situations on a case-to-case basis, and it is the manufacturer who determines if a warranty is due or not. In most cases a return label will be sent to you via email to return the boots and when they are returned, inspected and processed we will send a replacement. In some cases, a refund or store credit will be issued if that model or a comparable model is no longer available.