Shipping & Returns
General Shipping info:
Free shipping delivery time is usually between 5 and 10 business days after they ship (Weather delays or disasters may affect this time).
You may return most new, unopened items within 30 days of delivery for a refund. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If it not an error on our part return shipping is the responsibility of the customer. Items returned for a refund will be credited back less our original shipping charges to send the item to the customer. We do not refund our original shipping costs on returned orders, and we do not cover any shipping costs associated with your return. Please note: Items returned for a refund may incur a $5 restocking fee on each item returned for a refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please submit an RMA request from within your order details page, we will reply within 1 business day in most cases.
If you believe a boot has a manufacturer's defect please email Customer Service with as much detail and photos if there is a visible defect so we can make arrangements for a warranty return or exchange. We deal with these situations on a case-to-case basis and it is the manufacturer who determines if a warranty is due or not. In most cases a return label will be sent to you via email to return the boots and when they are returned, inspected and processed we will send a replacement. In some cases, a refund will be issued if that model is no longer available.
We will do everything in our power to make sure the boots get to you in a timely manner (most European countries as well as NZ usually receive their package approximately 2 weeks after shipment). However, because each country is different, we cannot be held responsible for errors or delays out of our control.
You may experience delays if customs requires you to make a payment to receive your package. We are not responsible for customs duties, taxes or fees, that is solely the responsibility of the recipient.
Shipping and handling is calculated using U.S. Postal Priority International Mail based on weight and package dimensions.
We cannot ship anything until payment is received.
ALL INTERNATIONAL SALES ARE FINAL! NO EXCHANGES OR RETURNS ARE ALLOWED.
If and item is returned to us as undeliverable or refused, we will refuse return delivery as we would be required to pay the shipping back as well as return customs fees. It will be destroyed by the USPS as abandoned.
International orders will only ship once or twice per week based on volume, meaning it may take 3-5 BUSINESS days (M-F excluding holidays) before your order ships.
If you don't see your country listed on the checkout page, we do not currently ship to your country, sorry.