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Privacy Policy

Last Updated: October 16, 2026

This Privacy Policy describes how EGA Footwear Distributors LLC ("DutyBootShop," "we," "us," or "our") collects, uses, and protects information when you visit or make a purchase from dutybootshop.com (the "Site").

Our Commitment to Privacy

Your privacy is important to us. We use security measures and encryption technology to help protect your personal and financial information. This Privacy Policy explains what information we collect, how it is used, when it may be shared, and how you can exercise your privacy rights.

The Information We Collect

We collect personal information when you place an order, create an account, subscribe to communications, or otherwise interact with the Site. The types of information collected may include:

Name
User ID (if you have an account)
Account authentication information
Billing and shipping addresses
Email address
Phone number
Purchase history and order information
Communications and customer service inquiries
Website activity and browsing information

If you order merchandise to be shipped to another person, we may collect the recipient's name, address, phone number, and email address when provided for order fulfillment.

We may also collect technical information, including IP addresses, browser information, device information, and website activity through cookies and related technologies.

The Way We Use Your Information

We use the information you provide when placing an order to process payments, fulfill and ship orders, provide tracking information, handle returns or exchanges, and respond to customer service inquiries.

We may also use collected information to:

Process and fulfill orders
Provide customer service and order updates
Respond to inquiries
Maintain customer accounts
Improve website functionality and customer experience
Detect and prevent fraud, unauthorized access, and malicious activity
Send transactional or marketing emails when permitted by applicable law and your communication preferences
Respond to text message inquiries and provide SMS updates when you initiate contact
Comply with applicable legal obligations

We do not sell your personal information. We may share information with trusted service providers as necessary to process payments, fulfill orders, provide website services, or perform other functions described in this Privacy Policy.

We use information about third-party recipients only as necessary to fulfill and deliver orders and provide related customer service.

We use return email addresses to respond to inquiries and provide information related to customer requests or orders.

We may use aggregated or non-identifying information to evaluate website performance, improve functionality, and enhance the shopping experience.

SMS Communication

If you choose to contact us by text message, you consent to receive SMS responses related to your inquiry or order. Message and data rates may apply depending on your carrier. We do not send unsolicited marketing text messages.

Cookies and Related Technologies

We use cookies and related technologies to support shopping cart functionality, customer accounts, website security, traffic analysis, and the overall shopping experience.

An abandoned shopping cart may trigger an automated reminder email or SMS message where permitted by applicable law and your communication preferences.

You may disable cookies in your browser settings; however, certain features of the Site may not function properly.

Essential Security Cookies

We also use essential security cookies provided by BigCommerce to help protect the Site against automated traffic and malicious bots. These include SHOP_RENDER_VERIFICATION_TOKEN, a server-signed cookie used for browser verification and bot detection. This cookie contains a boolean indicator of whether a browser was detected and an issuance timestamp. It expires after 15 minutes and is classified as an essential cookie.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and support the appropriate use of personal information, we implement physical, electronic, and administrative safeguards designed to protect information collected through the Site.

We use Secure Sockets Layer (SSL) encryption to protect information transmitted during checkout. When you access secure checkout pages, your browser communicates with the website over an encrypted HTTPS connection.

We do not store full credit or debit card numbers on our servers. Payment information is processed through secure third-party payment providers.

Although we take reasonable precautions to protect customer information, no method of electronic transmission or storage can be guaranteed completely secure.

Children's Privacy

This Site is not directed toward individuals under the age of 13. We do not knowingly collect personal information from children under 13.

How You Can Access or Correct Your Information

If you have a customer account, you may access and update certain account information by logging into your account on dutybootshop.com.

You may also contact Customer Service to request assistance with accessing or correcting personal information maintained in connection with your account or orders.

To protect your privacy and security, we may take reasonable steps to verify your identity before granting access to personal information or making requested changes.

Your California Privacy Rights

California residents may have certain rights regarding their personal information under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), subject to applicable exceptions and limitations.

Depending on the circumstances, these rights may include:

The right to know what categories of personal information we collect, use, and disclose
The right to request access to specific personal information maintained about you
The right to request deletion of personal information, subject to applicable exceptions
The right to request correction of inaccurate personal information
The right to receive information about categories of third parties to whom personal information has been disclosed
The right to opt out of the sale or sharing of personal information, if applicable
The right to limit certain uses or disclosures of sensitive personal information, if applicable
The right not to receive discriminatory treatment for exercising applicable privacy rights

We do not sell personal information to third parties.

Information we may collect includes identifiers, contact information, purchase history, website activity, communications, and other information reasonably necessary to operate the Site and fulfill customer orders.

We may disclose information to service providers involved in payment processing, order fulfillment, shipping, website hosting, security, and customer communications.

Right to Request Information

California residents may request information regarding personal information collected and maintained about them, subject to applicable legal requirements.

Depending on the request, this may include:

Categories of personal information collected
Sources from which personal information was collected
Business or commercial purposes for collecting information
Categories of third parties to whom information was disclosed
Specific pieces of personal information maintained about the requesting individual
Categories of personal information disclosed for business purposes

To submit a request, contact us using the information below:

Call or Text: 888-406-0648
Email: customerservice@dutybootshop.com

We will respond to verifiable privacy requests within the time required by applicable law.

Right to Request Deletion of Personal Information

You may request deletion of personal information maintained about you, subject to applicable legal exceptions.

Certain information may need to be retained for legitimate business or legal purposes, including:

Completing transactions and fulfilling orders
Processing returns, exchanges, or warranty claims
Maintaining records required for tax, accounting, or legal compliance
Detecting security incidents or preventing fraudulent activity
Resolving disputes or enforcing applicable agreements
Maintaining records necessary to respond to customer inquiries or legal obligations

When a deletion request is verified and applicable, we will delete eligible information and direct relevant service providers to do so as required by law.

Right to Request Correction

You may request correction of inaccurate personal information maintained about you.

We will evaluate correction requests in accordance with applicable law and may request information reasonably necessary to verify your identity and the accuracy of the requested correction.

Verification of Privacy Requests

To protect customer information from unauthorized access or deletion, we take reasonable steps to verify the identity of individuals submitting privacy requests.

The verification process may depend on the type of request, the sensitivity of the information involved, and whether the individual has an existing customer account.

Password-Protected Accounts

If you maintain an account with us, we may use existing account authentication procedures to assist with identity verification. Additional verification may be required before sensitive information is disclosed or deleted.

Requests From Non-Account Holders

If you do not have an account or cannot access your account, we may request information that can be compared with existing customer or transaction records.

For requests involving specific personal information or deletion of records, additional verification may be necessary depending on the sensitivity of the information and applicable legal requirements.

Information collected solely for verification purposes will be used for that purpose and retained only as permitted or required by law.

Requests Through Authorized Agents

California residents may designate an authorized agent to submit privacy requests on their behalf.

We may require documentation demonstrating that the agent is authorized to act for the individual and may request direct verification of the individual's identity when permitted by applicable law.

Right to Non-Discrimination

We will not discriminate against customers for exercising privacy rights provided under applicable law.

This includes not denying goods or services, charging different prices, or providing a different level of service solely because a customer has exercised an applicable privacy right, except where permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website functionality, technology, or applicable legal requirements.

When changes are made, we will update the revision date shown at the top of this page. We encourage visitors to review this Privacy Policy periodically.

Contact Information

EGA Footwear Distributors LLC
DutyBootShop.com
Cypress, TX 77429
Call or Text: 888-406-0648
Email: customerservice@dutybootshop.com