Return/Exchange Policy
Return and Exchange Policy
EGA Footwear Distributors processes returns and exchanges in accordance with the terms below.
Returns
You may request a return for most new, unworn items within 30 days of purchase for a refund. Items must be in new condition, show no signs of outdoor wear, and be returned in the original box with hang tags attached (if applicable).
Clearance items (price ending in .97) are final sale and are not eligible for return or exchange.
Return shipping is the responsibility of the customer unless the return is the result of our error, including incorrect or defective items, or a verified warranty issue.
Original outbound shipping charges are not refunded. We do not cover return shipping costs unless the return is due to our error or a verified warranty issue.
To request a return, submit an RMA request through your order details or use the following link: RMA Request. Most requests are processed within 1 business day.
Exchanges
To exchange an item (same model only), submit an RMA request through your order details or use the following link: RMA Request.
Once your return is received, the replacement item will be shipped at no charge for customers in the lower 48 states. Limit one exchange per order.
Customers in Alaska, Hawaii, APO/FPO, and U.S. Territories are responsible for replacement shipping costs.
Replacement items typically ship within 2 to 3 business days after the return is received, provided the requested size is in stock. If the item is not available, you will be notified of the backorder status.
If you need the replacement quickly, submit a return request and place a new order to avoid delays.
Warranty and Defects
If you believe your item has a manufacturer defect, contact us at customerservice@dutybootshop.com with the following:
- A photo of both boots side by side
- A clear image showing the issue
- A photo of the tongue label
Warranty claims are handled on a case-by-case basis and are subject to manufacturer determination.
In most cases, a return label will be provided for inspection. Once received and processed, a replacement will be issued. If a replacement is not available, a refund or store credit may be provided.