Shipping Policy
General Shipping info:
Most U.S. orders ship within 1-2 business days (business days being M-F excluding holidays). International orders only ship once or twice per week based on volume, so international orders may not ship for 3-5 business days. Free shipping delivery time is usually between 2 and 6 business days after they ship (Weather delays or disasters may affect this time).
We use USPS Priority Mail for all APO/FPO shipments as well as PR, Guam, USVI, and all other US territories.
Undelivered or "lost" package claims must be submitted within 30 days of the ship date or they cannot be refunded or replaced. FedEx and USPS require US to submit the claim and all relevant paperwork within 30 days of shipment.
International Shipping
We will do everything in our power to make sure the boots get to you in a timely manner (most European countries as well as NZ usually receive their package approximately 2 weeks after shipment). However, because each country is different, we cannot be held responsible for errors or delays out of our control.
You may experience delays if customs require you to make a payment to receive your package. We are not responsible for customs duties, taxes or fees, that is solely the responsibility of the recipient.
Shipping costs are calculated based on weight and dimensions; we reserve the right to change the carrier bases on what will be the quickest, best option available at the time of shipment. It could be USPS, UPS or FedEx depending on our latest information about ETAs to your country.
We cannot ship anything until payment is received.
ALL INTERNATIONAL SALES ARE FINAL! NO EXCHANGES OR RETURNS ARE ALLOWED.
If an item is returned to us as undeliverable or refused, we will refuse return delivery as we would be required to pay the shipping back as well as return customs fees. International orders will only ship once or twice per week based on volume, meaning it may take 3-5 BUSINESS days (M-F excluding holidays) before your order ships. If you don't see your country listed on the checkout page, we do not currently ship to your country, sorry.